KLM Koninklijke Luchtvaartmaatschappij

Amstelveen, The Netherlands

Dutch National carrier, operating the Amsterdam Schiphol hub.

klm

Drs. Leo van Wijk
fmr CEO KLM:


"...with this experience, I see a bright future for Schedule Consult."



In the early nineties, competition started heating up in Europe. Traditional state airlines needed to make a transition from a more protected environment to an open market.

KLM had been operating a schedule structure that was designed when prior generation aircraft technology was the standard.

Longer aircraft ranges, pressure on costs, opportunities in a liberalizing Europe and oversees, etc. All factors that called for a thorough review of the network.

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The projects for KLM:

DESIGN OF NEW AMS HUB STRUCTURE

Year:

1991

Project Objective:

Design of a new structure of arrivals and departures that improves company profitability.

Project Content:

Analysis of commercial and strategic needs. Bank structure design with help of the Bank Structure Generator.

Review and resolution of bottle-necks in ground handling planning, maintenance planning, crew planning, sales regions, financial accountancy, decision evaluation methods, etc.

Iteration of optimized schedule to produce fine-tuned final draft. Preparation of board decision.

Results:

Significantly improved airport efficiency and load factors.

Dramatic improvement of company results after 35% increase of connections per flight and 10% better fleet utilization and a significant increase in market share: KLM doubled its European sales base.

IMPLEMENTATION

Year:

1992

Project Objective:

Ensuring achievement of main success factors in designed schedule during implementation phase.

Project Content:

Participation in team with all departments involved to plan, prepare and monitor the implementation of the new schedule and all conditions for implementation.

Results:

Successful implementation, higher fleet utilization did not cause a reduction of on time performance, larger than expected results despite growth of 40% in two years time.

FLIGHT ACADEMY PLANNING

Year:

2000

Project Objective:

Streamline planning of pilot training at KLM's Flight Academy in Eelde.

Project Content:

Analysis of process flow and system support. Evaluation with company team, inventory of alternatives.

Results:

Recommendation on possibilities to streamline the process and improve tracking of the progress of each student.

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